Return Policy

Last updated: September 2, 2026

We want your Hallcost order experience to be straightforward. Eligible items may be requested for return within 30 days after delivery unless a different return condition is clearly stated on the product page or required by applicable law.

Return Eligibility

Items must be unused, unwashed, undamaged, and returned in the condition received, with original packaging and tags when available. For hygiene and quality reasons, worn or altered apparel may not be eligible for return.

How to Start a Return

Email support@hallcost.com with your order number, the email address used at checkout, the item you want to return, and the reason for return. We may request photos before approving a return.

Refunds

Refunds are reviewed after the returned package is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Return Shipping

Unless the item is defective, damaged on arrival, incorrect, or otherwise required by law, customers may be responsible for return shipping costs. Original shipping charges, if any, may not be refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days after delivery at support@hallcost.com and include photos of the item, packaging, and shipping label.

Final Sale or Clearance Items

Some clearance or final sale items may have limited return eligibility when clearly stated on the product page. This does not limit rights that cannot be excluded under applicable law.